UX Research
AI-Washing: Why Smart Brands Shouldn’t Just Sound Intelligent — They Should Be
AI is everywhere. But not everything that’s called “AI” actually is. From skincare to customer service bots, “AI-powered” has become the new marketing currency. Unfortunately, many brands use it without backing it up, leading to what experts now call AI-washing: overstating or misrepresenting the role of AI in a product or service to appear more […]
